When we think of success in business terms, we tend to think about multi-million pound turnovers, high-profit margins and lots of staff. Every year I glance at the regional and national awards wondering why the measure of success tends to focus on turnover, financial growth and how many staff have been employed. I get it, […]
Ambitious Planning
Case Study: MINT’s NPS
Following on from Darren Glanville's NPS training in July 2020, I decided to run a member-questionnaire, to determine our Net Promoter Score. Since we launched in 2018, we've collected member data on a yearly basis, to determine the next year's training requirements...