Following on from Darren Glanville's NPS training in July 2020, I decided to run a member-questionnaire, to determine our Net Promoter Score. Since we launched in 2018, we've collected member data on a yearly basis, to determine the next year's training requirements...
When lockdown happened and we decided to change the way we run our training (and our business!) we realised that we needed a website evolution to make sure that it is fit for an online business. Great big MINTie thanks to Peter and Alan have been working away behind...