Onthaasten

Onthaasten

I am sure by now that you have heard the word ‘hŷɡɡə’, which by definition (on Wikipedia at least) is a Danish and Norwegian word for a mood of ‘coziness and comfortable conviviality with feelings of wellness and contentment”. But have you heard of ‘Onthaasten’? I certainly hadn’t until now. I have a feeling that this word will soon be as well known and it actually means is ‘de-hurry, something we are being encouraged to do more and more. In this fast paced world of digital technology, fast food, 24 hour shops, 24 hour gyms and same-day deliveries, we can often forget to take a few breaths and stop for a moment. When was the last time you held a hot drink and cupped your hands around it, took small gentle sips and savoured the taste, the smell and perhaps took the time to take in your surroundings?
As a coffee lover, this is a favourite morning ritual of mine and one that includes making the coffee in a traditional stove-top coffee pot. I love the look of the coffee pot, washing it, the aroma from the coffee canister and how it fills the kitchen the smell of fresh coffee when it comes to the boil. From reading about Onthaasten (which I’m reliably informed is pronounced on-tasst-en), I then went on to find out more about ‘The Slow Movement’. I found that it originated from a huge protest about McDonalds opening in Rome near a very popular piazza. In 1986, Carlo Petrini was so incensed by this fast food concept that he set up a movement to promote traditional ingredients, farmer’s markets, organic food and local dishes. All of the things that we have started to fully embrace, particularly in the last decade.
Fashion is also known for its frequent revisiting of past decades, and the rise in popularity of vintage clothing feeds this desire to be different, as well as promoting the increasing awareness of sustainability. Other comebacks are vinyl records, baking, knitting, analog photography, vinyasa yoga (slow yoga) and letter writing. All have the commonality of taking time to do something and, yes, intentionally slowing down to appreciate the moment. Another book I read about in Flow magazine was ‘In Praise of Slow” by Carl Honore, and rather than tell you about the author myself, here is his TEDx talk about his observations and book. https://www.youtube.com/watch?v=UhXiHJ8vfuk
He actually mentions ‘speed yoga’. I’ve heard of speed dating, speed networking and speed reading, but wow…speed yoga, that really is a contradiction!!! or is it…watch the talk?
What does slowing down do, and what do we really mean by taking things at their intended speed? It means that, as well as appreciating the moment, we will make room for more creative ideas such as reading and taking notes, drawing or doodling, colouring in, kneading bread, planting those seeds or maybe, simply washing up. It means our minds will slow down and our senses will be heightened. It’s worth remembering that this isn’t all about our time at home life, it is about business too. How many times do you feel that you have to respond to a text or email immediately, fearing that if you do not, then something may be missed, or a client won’t think you’re on the ball? Have you considered that they might think you’re not busy or that they may get used to your fast turn around and expect it every time? Either way, by not allocating specific times to responding regularly, rather than immediately (using some common sense if it’s urgent or an immediate deadline) will eventually lead to unnecessary, or what I term as ‘fake stress’.
I am becoming increasingly aware of how much technology has advanced, and find it simultaneously exciting and a time-drainer. Most of us have heard of having a ‘digital detox’ akin to giving up alcohol, sugar, coffee or chocolate for a set amount of time, well coffee would be a real challenge for me. What would you find hard? You probably know, prior to lockdown, from walking down the street, sitting in cafes, pubs or travelling on public transport or since lockdown with home work and restricted travel, how much screen-time is taking over our lives!
I am increasingly tired of typing and I going back to making voice calls, writing with a pen and, instead of leaving messages via voicemail, I am using voice texts. I find it much better than leaving a message on an answer phone, which would require the receiver to dial into a different number to access them. When we need information, the days of leafing through large hardback heavy reference books are dwindling. The conscious activity of the written letter, using your favourite pen and paper had almost disappeared, but I am glad to both witness and hear that it is making a comeback. In my experience, although writing with a pen takes a lot more effort, I enjoy giving it my full attention and taking pleasure in forming the letters in an artistic way. When we discuss using our screen time for social media and its ability to connect, there is a plethora of opinions, both positive and negative. Social Media has become a place of unconscious and time consuming activity for some. One way of decluttering the mind involves consciously reviewing your screen time on a weekly basis. My iPhone regularly informs me too, which is sometimes quite alarming.
How many times have you scrolled through one of the many social platforms and wondered how time can disappear very quickly, yet the last ten minutes of school or work seemed an eternity? Again, I believe that when we are ‘clock watching’ we are consciously aware, whereas scrolling is unconscious. Why not make room in your busy schedule to do something other than look at a screen? Plan some time away from it and log out of apps you regularly use like Facebook, Instagram and Twitter, and turn off the notifications. Arrange to meet a friend for coffee (social distancing applied), a walk or call them if they are far away and catch up in conversation. Try not to use your phone as a morning alarm, although I know some find this is difficult for those who don’t have landline to fall back on it, in case of an emergency. At least put it face down.
Start looking out of the window on public transport. I think one of the reasons I have grown to love train journeys is that there is an opportunity to work, rest and play. The longer the journey the better, because now and again you can look out of the window and lose yourself in the landscape. Listen to a podcast or music in the car, write a letter while having your coffee, read a short story and simply be present when you’re out for a walk, run or cycle. After spending some time in Italy, France and Spain, I’ve noticed that it really is about taking time over those everyday processes and using the fast lane only when it’s absolutely necessary. Write a letter to yourself on mini break or holiday and then post it, tapping into what you see, hear, taste and feel.  It’s a lovely way to relax and a reminder of some nice memories.  (Note – send this home only if you are feeling happy on holiday. If you’re not, write it and destroy it, it’s a good cathartic exercise.) With Simon & Garfunkel telling me to “slow down, you move too fast, got to make the moment last” in my head. I will now take heed of my own advice and finish this blog to go have some lunch away from my desk and in a comfortable part of the house, preferably next to a window.

What You Should Include in a Client GOODBYE Pack

 

Do you have a Client Welcome Pack? If yes, then high-five!⠀⠀⠀⠀⠀⠀⠀⠀

Now, next question is, do you have a Client Goodbye Pack?! I’ve been creating one lately, as my Intro / Welcome packs are looking good, but I’d only recently thought about creating a Goodbye Pack. Probably not something you’ve thought about before. But I feel like it can be that added touch that most people forget about, therefore, making you stand out in the crowd when it comes to client experience.⠀

I usually send out an email that goes over the off-boarding process when I’ve finished working with a client. Most of it is filled with my GDPR Data Policy on what I do with your information once our contract has ended. Boring, but important. Clients want to know that all the logins I’ve had access to are all deleted.⠀⠀

Having a Goodbye Pack is another way to make a client feel like you won’t just vanish now that you’ve completed the work and got payment. It’s these little touches that make the clients feel special. Plus, it gives a definite end to a project, which can be really important for some clients (you know the ones, we all have them!).⠀⠀⠀⠀⠀⠀⠀⠀⠀

So, what do you put in a Client Goodbye Pack, I hear your say?

For me, I keep it simple, and a lot of what I put in the Welcome Pack goes in the Goodbye Pack. Here are the sections I have in my Goodbye Pack:⠀⠀⠀⠀⠀⠀⠀⠀

Thank You’s:

This is where I like to say a heartfelt thank you to my clients for choosing me to be a small part of their business journey. This will be a general type of thank you within the pdf, so I leave more personal thank you’s for the email that goes along with the pdf.⠀⠀⠀⠀⠀⠀⠀⠀⠀

Deliverables of the Project:

What did I actually do for them. Use bullet points here to summarise.⠀⠀⠀⠀⠀⠀⠀⠀

GDPR:

Yup, don’t forget about the data protection side to off-boarding a client. Let them feel safe that you’ve deleted any login details you might have, or data that you no longer need. Link to your Data Protection Policy if you want to also.⠀⠀⠀⠀⠀⠀⠀⠀

Resources & Troubleshooting:

Do you have any useful links you can add in here to help guide them on their way. Maybe a useful blog post you wrote, or if they need to get back in contact with you what your hourly rate is for that.⠀⠀⠀⠀⠀⠀⠀⠀

How to Contact Me:

This is just copy and pasted from my Welcome Pack. Add in your office hours and how quickly you reply to emails/messages. You can add in any social handles also, just in case they don’t already follow you.⠀⠀⠀⠀⠀⠀⠀⠀

Additional Services:

Time for a bit of promotion! Use this to show off the other services you offer. They may have no idea about some of these, so sharing these here may turn your ex-client back into a client again.

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Some extra sections you might want to include are: Any referral schemes you may have, and a link to your feedback form and a testimonial request.

This Goodbye Pack is something I go over with my clients when we work on their Dubsado setup. Onboarding is such an important part of the process, but offboarding can be just as important. No client wants to feel like you’ve just abandoned them once you’ve completed the project, like you’ve just vanished and the client is not sure if the project is actually over or not. Having that official goodbye sets a boundary. It lets people know that, yes, we are done! Give them as much attention when you offboard as you do when you onboard. It’ll make a difference, I promise!

If you want to learn more about how I can help you more with great added bonuses like a Goodbye Pack in your offboarding workflow, come check out my Dubsado Setup package – click HERE. You don’t just get someone to set the account up for you, you get all my experience in how to make your workflows as amazing as they can possibly be! I will help you to uplevel your client experience with all these little added touches. Making your clients shout about your service!